From field issue
to finished work.
Municipal assets need day-to-day care — a fallen tree, a pothole, a faded sign. SAMS Work Orders turns those issues into prioritized jobs: estimated cost, assigned crews, due dates, and a clear view of what is moving, waiting, or overdue.
Due dates and SLAs on one calendar
GIS-Linked Work Orders
Create and manage work orders directly from your GIS map with asset context.
GIS-Linked Work Orders
Create and manage work orders directly from your GIS map with asset context.
GIS-Linked Work Orders
Create and manage work orders directly from your GIS map with asset context.
GIS-Linked Work Orders
Create and manage work orders directly from your GIS map with asset context.
Assets become work orders
When something in the public right-of-way needs attention — a tree down on the boulevard, a sunken utility cut, a knocked-down stop sign — it enters the work-order program. Crews and managers then estimate cost, set priority, assign people, and track the job through completion and closure review.
Capture the issue
Title, type, address, priority, description, GIS link
Estimate cost
Recorded and planned cost for budgeting and routing
Assign & schedule
People, due dates, and workflow SLAs
Close with evidence
Completion review, media, and locked history
See what is moving — and what is stuck
- The operational dashboard surfaces what needs attention across Public Works: work assigned to you, overdue items, pending closure reviews, and jobs due this week. Status breakdown shows how many work orders sit in each lifecycle stage — Incoming, In Progress, Waiting on Contractor, Completed, and Closed — so managers know at a glance which jobs are advancing and which have stopped.
Assigned to me
Active work on your plate
Overdue
Jobs that need immediate action
Closure review
Completed work awaiting manager sign-off
Status breakdown
In progress vs waiting vs closed
Due dates and SLAs on one calendar
- The calendar is driven by due date and workflow SLA. High-priority and overdue items stand out with color cues; workflow steps (manager approval, discussion) appear alongside field work so crews and managers share one schedule.
- Priority levels guide which work gets scheduled first
- Overdue and SLA markers keep urgent jobs visible
- Day / week / month views for planning density
- Workspace boards group work by asset type (potholes, signs, parks…)
Approvals, routing, and cost rules
- Configurable workflows route work by priority, cost (for example over $10k), or emergency — with manager approval, discussion steps, and SLA timers — so expensive or urgent jobs follow the right path before crews mobilize.
Put every field issue on a plan
See how SAMS Work Orders turns asset problems into prioritized, costed jobs your crews can finish.